Terms & Conditions

Terms and Conditions

These Terms and Conditions govern the use of the website www.digiwallets.co.uk

By accessing or using this website, you agree to be bound by these Terms and Conditions.

 

Company Information

The website www.digiwallets.co.ukis operated by digiwallets Ltd, a private company registered in the United Kingdom.

 

Company Name

digiwallets Ltd 

Company Number

17302679

VAT Registration Number

Pending Registration

Physical Address (Domicilium)

Suite A, 82 James Carter Road, Mildenhall, Bury Saint Edmunds, Suffolk, IP28 7DE

Contact Email
hello@digiwallets.co.uk

Merchant Outlet Country: United Kingdom
Transaction Currency: Pound Sterling

digiwallets Ltd operates the e-commerce website www.digiwallets.co.uk and acts as the merchant of record for all transactions conducted on the website. digiwallets Ltd is responsible for all aspects relating to transactions, including the sale of goods, payment processing, customer service, dispute resolution and delivery of products.

 

Privacy Policy

digiwallets.co.uk respects your privacy and recognises the importance of protecting personal information.

This policy explains how personal information is collected, stored and used when interacting with the website.

The privacy practices contained in this policy apply only to www.digiwallets.co.uk

By using this website, you acknowledge that you have read and consent to the practices described in this policy.

The Company reserves the right to update this policy at any time.

 

POPIA Compliance

digiwallets Ltd processes personal information in accordance with the Protection of Personal Information Act (POPIA).

Personal information is collected only for legitimate business purposes, including:

  • processing customer orders
  • delivering products
  • communicating with customers
  • preventing fraudulent transactions
  • complying with legal obligations

Customers have the right to:

  • request access to their personal information
  • request correction of inaccurate information
  • request deletion where legally permissible
  • object to marketing communications

Customer information will never be sold or shared with third parties for marketing purposes.

 

Information Collection and Use

Personal information collected may include:

  • name
  • email address
  • phone number
  • billing address
  • delivery address
  • transaction details required to complete purchases

Information is collected when customers:

  • place orders
  • contact the company
  • register on the website
  • interact with website services

This information is used solely to process transactions and operate the website.

 

Cookies

This website uses cookies to enhance user experience and improve functionality.

Cookies may store information such as browsing preferences and session data.

Users may disable cookies in their browser settings, although certain website features may not function correctly.

 

Information Sharing

Personal information may be shared with trusted third-party service providers necessary to operate the website and fulfill orders.

These may include:

  • payment processors
  • courier and logistics providers
  • fraud prevention and payment security services

 

Customer information is never sold or rented to third parties.

Information may be disclosed if required by law or when investigating fraudulent activity.

 

Courier and Delivery Partners

To fulfill deliveries, the Company uses the logistics provider Fulfillable, which integrates with multiple courier providers to source delivery services and rates.

Limited delivery information, including the customer’s name, contact number and delivery address may be shared with Fulfillable and the courier selected for shipment in order to deliver the order.

Couriers commonly used include:

  • Royal Mail

 

Security

The Company takes reasonable measures to protect customer information using secure website encryption, secure payment gateways and fraud monitoring systems.

However, no internet transmission can be guaranteed to be completely secure.

The Company maintains a zero-tolerance policy toward fraud or attempts to illegally access customer information.

 

Order Processing

Customers will receive confirmation of their order via email after completing a purchase.

 

Order Acceptance and Fraud Prevention

All orders placed through www.digiwallets.co.uk are subject to acceptance by digiwallets Ltd

 

digiwallets Ltd reserves the right to refuse, cancel or limit any order at its sole discretion, including situations where:

  • fraudulent or suspicious activity is suspected
  • payment authorisation cannot be obtained
  • incorrect pricing or product information is displayed
  • the product is unavailable or out of stock
  • the order cannot be fulfilled due to operational reasons

If an order is cancelled after payment has been received, the customer will be notified and refunded.

 

The Company reserves the right to limit quantities purchased per customer.

 

Payment Methods

The following payment methods are accepted on digiwallets.co.uk

    These include:

    Shopify Payments:

    Cards - Visa, Mastercard, American Express, Diners Club, Discover, Maestro, Union Pay.

    Wallets - Apple Pay, Google Pay.

    Other payment methods - Shop Pay, Shop Pay Installments, Klarna.

    PayPal

    Payment Authorisation

    By placing an order on www.digiwallets.co.uk the customer confirms that they are the authorised cardholder or account holder of the payment method used.

    digiwallets Ltd reserves the right to cancel or refuse any order where payment cannot be verified or fraudulent activity is suspected.

    Additional verification may be requested before an order is processed.

     

    Delivery Policy

    Orders are typically dispatched on the same business day when payment is received before 4:00 PM.

    Delivery is handled through the Fulfillable platform, which integrates with courier partners including Internet Express and The Courier Guy.

    Once an order has been dispatched, customers will automatically receive tracking information via email.

    Delivery times may vary depending on location and courier operations.

    If a parcel is lost or damaged during delivery, customers should contact digiwallets.co.uk so that the matter can be investigated with the courier.

     

    Refund and Return Policy

    Due to the security-sensitive nature of cryptocurrency hardware wallets, returns may be restricted.

    Returns may not be accepted if:

    • the manufacturer seal has been broken
    • the device has been initialised
    • recovery phrases have been generated

    Once a hardware wallet has been initialised it cannot be safely resold as a new device.

    Customers should contact support before opening a product if they believe a return may be required.


    Cooling-Off Period

    Under the provisions of the Electronic Communications and Transactions Act, customers may have the right to cancel certain online purchases within 7 days of receiving goods.

    However, due to the security nature of cryptocurrency hardware wallets, this cooling-off period may not apply once the device packaging has been opened or the device has been initialised.

     

    Warranty

    Certain products sold on digiwallets.co.uk include manufacturer warranties.

     

    Ledger Devices

    Ledger devices typically include a 1-year limited manufacturer warranty covering manufacturing defects.

    The warranty does not cover:

    • misuse or accidental damage
    • cosmetic wear
    • improper setup
    • loss of digital assets

     

    Trezor Devices

    Trezor devices generally include a 2-year manufacturer warranty covering manufacturing defects under normal use.

    Tangem wallets include an industry leading 25-year manufacturer warranty covering manufacturing defects that prevent the device from functioning.

    Warranty Administration

    digiwallets.co.uk may assist customers with initiating warranty claims where possible. Final warranty decisions are determined by the manufacturer.

    Customers may be responsible for shipping costs associated with warranty claims.


    Product Authenticity

    Digiwallets sells genuine hardware wallet products sourced directly from manufacturers or authorised distributors.

    All products sold on www.digiwallets.co.uk are authentic and supplied through official distribution channels.


    Cryptocurrency Security and Liability Disclaimer

    Cryptocurrency hardware wallets are security devices designed to allow customers to manage their own digital assets.

    digiwallets.co.uk and digiwallets Ltd do not have access to and cannot access:

    • private keys
    • recovery phrases
    • wallet passwords or PIN codes
    • cryptocurrency balances or transactions

     

    Customers are solely responsible for securing their recovery phrase and managing their digital assets.

     

    Limitation of Liability

    digiwallets Ltd shall not be liable for loss of cryptocurrency or digital assets resulting from:

    • lost recovery phrases
    • user setup errors
    • phishing attacks or scams
    • malware or compromised devices
    • incorrect transactions
    • third-party software
    • blockchain network issues

     

    Customers accept full responsibility for managing their cryptocurrency assets.

     

    Intellectual Property

    All content on this website including text, graphics, logos and software is the property of digiwallets Ltd or its licensors.

    Unauthorised use of website content is prohibited.

     

    Governing Law

    This website is governed by the laws of the United Kingdom of Great Britain and Northern Ireland.

     

    Amendments

    digiwallets Ltd may update these Terms and Conditions from time to time.

    Continued use of the website constitutes acceptance of the updated terms.

     

    Last Updated:

    17 July 2026