Frequently Asked Questions

Established in South Africa in 2017, digiwallets has earned a reputation the country's leading authorised cryptocurrency hardware wallet reseller. For years, we've helped thousands of customers protect their digital assets with genuine hardware wallets and trusted customer support.

As we expand into the UK, we're bringing the same commitment to authenticity, expertise and service that has made us a trusted name in the crypto community.

We are authorised resellers of leading hardware wallet brands, including Ledger, Trezor, Tangem, OneKey, SecuX, COLDCARD and Flipper. Our authorised reseller status can be verified on the official reseller pages of each brand.

Ledger resellers

Trezor resellers

Tangem resellers

OneKey resellers

SecuX resellers

We guarantee our products are 100% authentic and imported directly from the respective manufacturers.

The authenticity of your device will be confirmed each time you connect it to either Ledger Live or Trezor Suite through a cryptographic attestation check.

Importing directly is usually not as great as it seems. Some of the pain points are:

Slow shipping

Expensive shipping fees

Customs delays

Customs duties, taxes and VAT to pay on top of an often inflated customs valuation amount.

Additional clearance fees by the courier

International payment fees charged by the bank

Difficult and expensive returns

We offer products with no surprise fees, fast and free shipping, as well as excellent local support.

We accept a wide range of payment methods to make checkout as simple as possible. These include:

Shopify Payments:

Cards - Visa, Mastercard, American Express, Diners Club, Discover, Maestro, Union Pay.

Wallets - Apple Pay, Google Pay.

Other payment methods - Shop Pay, Shop Pay Installments, Klarna.

PayPal

Need to order for family, friends or for your business? Contact Us for the best possible pricing.

We carry stock locally at our warehouse in Suffolk. For all orders placed before 4pm, we will hand it over to the courier the same day.

We offer two shipping methods currently:

Standard - FREE for all orders over £39. Royal Mail Tracked 48 delivery is used, which is a 2-3 working day service including Saturdays.

Express - £3.99: Royal Mail Tracked 24 delivery is used, which is a service that aims to deliver on the next working day including Saturdays and select Sundays.

Please note that next day delivery is not guaranteed and is dependant on your post code.

Unfortunately we do not allow collections.

See our Shipping Policy for more information.

Once shipped, a tracking link will be sent to you automatically via email. You can also track your order through our online chat.

We ship to all countries within the United Kingdom, which include England, Scotland, Wales and Northern Ireland.

This depends on many factors such as the device you would like to use it on, budget, coins or cryptocurrency to store and more. Our Compare page should help to give you a side by side look of features. Should you need more help, feel free to reach out.

Due to the security-sensitive nature of cryptocurrency hardware wallets, returns may be restricted in certain circumstances.

Returns may not be accepted if:

• the manufacturer’s security seal has been broken
• the device has been initialised or used
• recovery phrases have been generated

Once a hardware wallet has been initialized, it cannot be safely resold as a new device because the security of the device can no longer be guaranteed.

For this reason, customers should contact support before opening a product if they believe a return may be required.

Please see our Returns and Refund Policy for more information.

Ledger hardware wallets typically a 2-year limited manufacturer warranty covering defects in materials or workmanship.

Trezor hardware wallets include a 2-year manufacturer warranty covering manufacturing defects under normal use.

Tangem wallets include an industry leading 25-year manufacturer warranty covering manufacturing defects that prevent the device from functioning.